Order
Order Help
Need help with your order? Find everything you need below—from tracking your package to updating your order and understanding shipping times. Click here to see help center.
Track Your Order
Once your order has shipped, you can track it anytime using our tracking system.
Track Your OrderModify or Cancel Order
If you need to make changes, please contact us within 12 hours after placing your order. After this time, your order may already be processed and cannot be modified.
Shipping & Delivery
We offer worldwide shipping. Free shipping to US & CA at this moment. If you are not sure about is your country available for free shipping, please contact us before ordering. Delivery time depends on your location and selected shipping method. For US order, we shipped from New Jersey. For other countries, it will be shipped from China.
For US order, customer has 2 free shipping options: New Jersey warehouse or China warehouse.
For CA order, free shipping from China warehouse.
Delivery Time of US Order: free shipping from new jersey (about 4-5 business days); free shipping from China (about 10-12 business days).
Delivery Time of CA Order: free shipping from China (8-12 business days)
If chose shipped from new jersey, we use default USPS or OnTrac to ship out the nails within 24 hours after purchased from NJ warehouse (Monday to Friday).
If chose shipped from China, we have multiple options for shipping, you can see the shipping company from the tracking link that we sent to your email. For order placed on weekend, it may up to 48 hours to update the shipping status
Payment Methods
We accept secure and convenient payment options:
- Credit / Debit Cards (Visa, MasterCard, American Express)
- PayPal
Need Help?
If you have any questions, feel free to contact us anytime.
Email: info@musemoodnails.com
Instagram: @musemoodnails
Tik Tok: @musemoodnails
Frequently Asked Questions
How can I track my order?
After your order ships, you will receive a tracking number via email. You can also use our tracking page for real-time updates.
How long does shipping take?
Standard shipping usually takes 4–7 business days depending on your location.
Can I change my order after placing it?
Yes, but only within 12 hours. Please contact us as soon as possible for any changes.
What payment methods do you accept?
We accept major credit cards, PayPal.
Why hasn't my tracking updated?
Tracking updates may take 1–3 days after shipment. If there is no update after that, please contact our support team.
Do you ship internationally?
Yes, we ship worldwide. Shipping times vary depending on your country. For more details, Click here to see shipping policy.